Refund policy

OKUN RETURN POLICY

At OKUN, we are committed to providing high-quality products and a seamless shopping experience. If you are not completely satisfied with your purchase, we offer a straightforward return process.

 

RETURNS

• We accept returns within 30 days of the delivery date.
• Items must be unused, undamaged, and in their original packaging with all included accessories.
• All parts, screws, and hardware must be included in the return.
• Proof of purchase is required for all returns.

 

NON-RETURNABLE ITEMS

• Custom or special-order items
• Items that have been installed or modified
• Clearance or final sale items

 

RETURN PROCESS

1. Initiate a Return – Contact our customer support team via the form below.
2. Receive Your Return Label – Once your return is approved, we will send you a prepaid return shipping label via email.
3. Pack the Item – Securely package the product in its original box, including all parts, screws, accessories, manuals, and proof of purchase.
4. Ship the Return – Attach the provided return label and drop off the package at the designated shipping carrier.

 

REFUNDS

• Once we receive and inspect your return, we will process your refund within 5–7 business days.
• Refunds will be issued to the original payment method.
• Original shipping costs are non-refundable, except in cases of defective or incorrect items.

 

EXCHANGES

• If you need a different item, please return your original purchase and place a new order.

 

DAMAGED OR DEFECTIVE ITEMS

• If you receive a damaged or defective product, please contact us within 48 hours of delivery for a replacement or refund.

 

For any questions or assistance, please reach out to our support team via the form below.

OKUN – Merging Attainable Luxury with Exceptional Durability